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map-marker League City, Texas

Horrible Management!!!

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The owner Paula Adams is Terrible! Shes ripping people off and not cleaning any of the beds/spa services.

STAPH HAS BEEN A REOCCURRING ISSUE WITH CUSTOMERS because of it! When you call with any complaint she will hang up and ignore your calls. DO NOT SPEND YOUR MONEY HERE!! She has also be withholding employees checks from the girls working there and telling customers not to buy from them so she doesnt have to pay them commission!

She offers $8 an hour but if you quit she will tell you she will only pay $7.25 an hour for what youve already worked for even though you did NOT agree to that. DO NOT USE THIS ESTABLISHMENT OR WORK FOR THEM!!!

Plus shes a backyard breeder!! REPORT HER!

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Cons:
  • Management

User's recommendation: Go to Palm Beach Tan!!

Zoey P Bfe

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Verified Reviewer
| map-marker Gulfport, Mississippi

My planet beach was closed down

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Without warning our planet beach was shut down. I am a paid in full customer who had only been with them less than a month, and can't get ahold of anyone to address the issue. This is both unprofessional and highly irritating. Would not recommend.
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Loss:
$700

Preferred solution: Partial Refund. I paid in full and only able to go for a month due to store closing down.

Zoey P Bfe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gulfport, Mississippi

My planet beach was closed down

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Not happy about my location closing and nobody contact PIF customers. They posted a letter on Facebook with no contact Info. Super unprofessional and highly irritating
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Loss:
$700

Preferred solution: Partial Refund

Jadden Idr
map-marker New York, New York

Complaint against owner

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I was a recent employee and the boss on 646 league city/Dickinson location is a theif and treats her employees terrible. She's always a week late for payroll and pockets cash from customers so she doesn't have to pay 8% of what she makes to cooperate. She even refused to give me my last check to be picked up at location like the other employees after I repeatedly told her I can't have it mailed because I am moving. Last employee didn't even receive her last check either. I was manager of the business. She takes so much money she can't even barely play her employees
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Casey D Gsr
map-marker Hattiesburg, Mississippi

This location has tanked

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Updated by user Aug 15, 2022

Started out promising- I have seen a lot of positive results. It’s helped me lose weight, tone muscles, increase stamina in the HOTWORX side.

On the PB side the massage tables and infrared tech has helped my skin look and feel healthier. But starting in June we began to notice that things started to be neglected as far as cleaning and fixing things.

Original review Aug 15, 2022
Our facility has gotten to the point where they don't open and give no notice that they won't open, they don't clean the store and the services are often broken. I love the HOTWORX classes but things arent working out with this franchise location.
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Loss:
$50
Pros:
  • Work outs are effective
  • Infrared services provide results
Cons:
  • Not cleaned often
  • Services broken with no clear plan to fix
  • Closed days without warning

Preferred solution: Let the company propose a solution

User's recommendation: Don’t do it!

Melissa R Rka
map-marker Marrero, Louisiana

Being forced to make appointments like this is some huge event in my day

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You don't have enough tanning beds or you have too many customers. Nobody should be forced to make an appointment to tan, Plan your day around tanning and get talked to like *** and told to leave if you're 5 minutes late. Corinne is an absolute tanning monster. She's either in the back on her phone or being a snobby *** about your appointments. And if you're 5 or 10 minutes late. She gets off on telling customers to leave.ill never recommended this place to a good friend
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Loss:
$500
Pros:
  • Products are good
Cons:
  • Shady business practices
  • Rude employees

Preferred solution: Let the company propose a solution

User's recommendation: This place is a *** show. Don't do it.

Anonymous
map-marker Marrero, Louisiana

Pissed

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This place is a NIGHTMARE. Ignorant bottom of the barrel staff that stays posted up in the back.

The tanning beds are either filthy or they remind you of final destination. You have to make APPOINTMENTS here. LOL if you call and complain they let the staff member call you back threatening you like common marrero white trash then they FINALLY cancel your membership which is BEST because they bill you for your last 3 months when you decide to cancel. when you call out the employee for being an obvious opiate addict they let THAT employee call you.

There's no structure.

No loss here though have fun wiping up that *** sweat and swamp *** for the next few months. HUMBLE Yourself bc you ain't *** but a wiper of bodily fluids

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Robyn H Qae
map-marker Dallas, Texas

Worst customer service - scam

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The only way to cancel your membership is to go inside - really This is 2022 during the last 3 years of a world wide pandemic - and the only way to cancel is to go inside the store and sign a form - hello email DocuSign

Why would they not change their policy like every other company in the world to protect the safety of customers. In my opinion it is to make it harder to cancel so they can take you money!

I have skin issues and a bad immune system I have been trying to cancel for over a year and a half

To just get told the same thing!

You have to come inside - why would I want to go inside a facility just to sign a piece of paper - their response is well thats our policy we sanitize and use mask! That doesnt mean each person walking in and out does the same!

Called Corp several times and just got voicemails - the owner of the local salon only is in two days a week called and finally got her expressed my concerns and was basically told sorry I will keep taking your money until you come inside to cancel!

Worst consumer service for sure this is not a company that cares about clients just money !

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Loss:
$1000
Pros:
  • Quality
Cons:
  • Hidden fee
  • Owner
  • No response regarding cancellation

Preferred solution: Full refund

User's recommendation: Do not go

Lisa H Ofn
map-marker League City, Texas

Bill that I fo not owe

They have billed me twice for a full year once in 2014 and once on 2017. I have not been there since 2013 moved out of state and canceled my membership.
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Loss:
$30000
Cons:
  • Hidden fee

Preferred solution: Resolve bills they have at the credit bureau. One for 1600 the other for 1400. Ot exactly sure in the amountd

User's recommendation: If they say no contract its a lie

Shadea A

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Verified Reviewer
| map-marker Metairie, Louisiana

Billing

My debit card was expired and instead of calling to let me know I received an email that I was receiving an nsf of 35 dollars when the payment never was taken out of my account or reversed
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Loss:
$35

Preferred solution: Return of the nsf fee

Dianne Wpw
map-marker North Davis, Utah

Seriously 2 of us threatened with collections.

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So my daughter and I signed up and enjoyed planet beach in Layton Utah for a year. We moved and couldn’t use it anymore so we cancelled. They charged us for two more months- in the contract that we didn’t know about but okay. Then.....every month they charge my card for 4 months until I have to literally cancel my card. I called them explaining how I made a 50 minute trip to cancel on the stupid store kiosk twice. In order to stop the charges. Then the calls started. Going to send you to collections, going to affect your credit etc. I finally blocked them. Now a year later they are harassing my daughter for payment though I always paid for her and I cancelled at the same time as mine. Seriously DO NOT sign up with this company!! They do not care about reason!!
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Loss:
$450
Pros:
  • People i dealt with while using the location
  • Quality
Cons:
  • No response regarding cancellation
Reason of review:
Problems with payment

Preferred solution: Stop charging and threatening us

1 comment
Guest

Very helpful! It's almost as if I just read the next few months of my life, seeing as I've desperately been trying to cancel since businesses reopened....

Peggy T Ktn

Took the money then run!

Me and a friend signed up on Groupon. Then loved the spa. Then sign for a membership and bought Many products. Tried to make appointments on their website and couldn’t do it so I went down to Turkey Creek. They had a sign on the door saying that they were doing inventory. Then they went out of business. Been trying to return my products but no one’s around. What a scam! Going to take action
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1 comment
Nomi Mjy

Nina DiTommasso is who you need to go after. She was Nina Morgan but her husband divorced her.

She is a total scam artist. She would not cancel my membership and I finally contacted my bank and charged back. They said that several customers had complained about the same thing.

She lives like a diva while scamming honest people. She had several businesses go bankrupt.

Cindy K Fxf
map-marker Edmonton, Alberta

Time aloted

Good morning, I have been a loyal client to the same Planet Beach for 8 years now. I purchase all my products there as well.

I have never has any issues with getting there a couple minutes late to tan because of how my lunch hour works. And now all of a sudden I have been told that if I'm late they will be taking off the minutes from my time. To me that is unacceptable I am in and out by about 20 after 12. I get there asap at my lunch.

I pay every month and been there a very long time and now this. I was told that the head office change the policy now to every 15minutes.

Totally ridiculous. Especially when one has to put lotion on.

Regards, Cindy Klapwyk

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Reason of review:
Poor policy change

Preferred solution: Let the company propose a solution

Karen L Rce

New membership - store closed

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Signed up for new membership and the place closes - after taking my money. No notice, no heads-up. Want a refund but no answer from local number and only get voicemail at corporate office. Shady!!!
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Finis Dss
map-marker Houston, Texas

Jfunset@***.com

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Why is there a 'Resolved'? Anyone still interested in Class Action Suit ? I have a Lawyer on retainer... Join Me .. Let's stop the Corruption of our Credit !!!!
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2 comments
Guest

Yes they do! Years and years of this. Failing not only their franchisees but customers as well.

Tatyanna Xii

I would love to be included in a class action lawsuit. I was a franchisee and it’s corporate that takes advantage of their franchisee and members.

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Suzanne S Inm

Scam Alert - Do Not Enter into Any Agreement with them

Nina DiTomasso Morgan is a total scam artist. Her employees are trained to scam customers. Double billed and they made it impossible to correct THEIR mistake . Their so called spa quality products are completely worthless. This woman has a history of scamming people out of their money.
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Reason of review:
Problems with payment

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