II have been a member here since 2008 and when I went recently to cancel my membership because I am pregnant they were extremely rude and unprofessional. In fact, both the manager and front desk person have lied to me repeatedly about the terms of cancellation.
When I asked for a copy of my contract and saw that it actually says you can cancel if you have a medical reason for not being able to use their services the manger, Richard, said that being pregnant is not a medical condition and if I brought in a doctor's note I could cancel but I would have to be able to sleep at night. When I asked him how he sleeps at night since they have been charging me for 7 months when I could not use the service at all he got upset and stomped out of the store. They finally canceled my membership but then charged me $50 and another $39.95! When I called and asked about it, Jess the front desk person told me the reason for the $50 was that the terms of the contract were not met which are 24 months and the $39.95 is because you cannot cancel when your account is on freeze.
Both of these items are NOT in the contract. I let her know this and she said, "Oh it's not in the contract but that is just our policy." She then also said that being pregnant is not a medical condition and I quote, "You can still tan, and it's just that some doctors don't like it." Keep in mind I am eight months pregnant. Realizing that I cannot argue with ***, I asked to speak to the owner and she lied to me yet again and said the owner is Richard and he would be in on Saturday. So I called back on Saturday to find out the owner is Bill and Richard is the original manager that was so rude to me in the first place.
I feel I am getting nowhere with this and had to file a complaint with the BBB and Visa. Next stop is my lawyer.
So if you plan to tan here or use spa services make sure you never want to cancel because they will provide you with a contract and then refuse to honor the terms of it.